McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Bath & Body

Across the UK, Bath Body sit at the centre of calm routines — small rituals that bookend the day. People reach for familiar finishes and soothing scents, building quiet confidence into the day. Fun fact: Britain’s first large-scale soap factory opened in the late 18th century on the Thames. This note relates to Bath Body. That context sits alongside today’s habits, keeping the category familiar yet current. Featured on McGrocer, everyday care remains simple, thoughtful and reliably British.

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L'Occitane Almond Shower Gift Set - 200ml/250ml

Acqua di Parma Arancia Gift Set - 100ml EDT

Aesop Hand & Home Gift Set: Aromatique Collection

Maison Lejaby Nufit Push-Up Bra - Ultra-Fine Mesh

Bluebella Karolina Balcony Bra - Black, Sizes 8-16

Aromatherapy Associates Bath & Shower Oils Gift Set - 10x9ml

Rituals Sakura Bodycare Gift Set: Shower Foam, Lotion & Candle

Bramley Relax Gift Set: Bath, Candle & Pillow Spray

Curvy Kate Icon Plunge Strapless Body - Black

CHANEL 1957 Parfum & Body Oil Gift Set - 200ml

Aromatherapy Associates Rebalancing Heroes Gift Set

Sanctuary Spa Mini Gift Set: Bath & Body Treats

Couples Pleasure Kit: Gratus & Avio Vibrators

Sanctuary Spa Bathing Ritual Gift Set: 3-Piece Luxury Collection

Soap & Glory Birthday Box: Shower Gel, Puff & Body Butter

Shop Sol De Janeiro Bum Bum Trio: Body Cream, Scrub & Shower Gel

Baylis & Harding Sweet Mandarin Bath Bombs Gift Set (6 x 45g)

Joules Starry Night Advent Calendar: 24 Days of Beauty Gifts

Rituals Mehr Gift Set: Shower Foam, Body Oil, Candle

Shop Sol De Janeiro Bum Bum Obsession Set: Iconic Cheirosa 62 Scents

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