This Privacy Policy describes how mcgrocer.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Examples of Personal Information collected:
If you contact us (such as via our customer support chat service, telephone, or email), we may record a copy of your correspondence and may ask for additional information to verify your identity.
We will collect contact details and other information of users from publicly available sources for verifying the users and performing due diligence.
We will collect details of user activities, transactions, and interactions on the Platform including information relating to the types and specifications of products and services purchased, pricing and delivery information, dispute and complaint records, communications between users, and any information disclosed in discussion forums.
If you visit our Platform, we will automatically collect certain information from your device, including IP addresses, device type, unique device identification numbers, browser type, geographic location, browsing patterns, and details of how you interact with the Platform. We also gather statistical information such as browser software, operating system, pages viewed, sessions, and unique visitors. Some of this information may be collected using cookies and similar tracking technology.
Purpose of collection:
We collect and use your personal information for the following purposes:
Verifying identity and conducting security, KYC, and anti-money laundering diligence and background checks.
Verifying eligibility to register as a Platform user.
Setting up/administering user accounts, including providing log-in IDs and Platform profiles.
Providing customer service support, responding to queries, feedback, and managing claims/disputes.
Facilitating communication between Buyers and Sellers, processing transactions, and assessing fund withdrawal requests from Sellers.
Providing logistics and warehousing services (including customs clearance).
Assessing and monitoring account security and transaction risks, detecting and preventing fraud, money laundering, and other security incidents.
Sending tailored marketing and advertising based on usage, browsing records, and order history.
Performing research or statistical analysis to improve the Platform and product offerings, including using anonymized data for machine learning.
Identifying, developing, marketing, and advertising products/services in accordance with applicable laws.
Source of collection: collected from you.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
We share your Personal Information with service providers to help provide our services and fulfill our contracts, including:
Shopify to power our online store (Shopify Privacy)
Professional advisers, law enforcement agencies, insurers, government and regulatory organizations
Other Platform Users where necessary for transactions and communications
Third-party business partners, service providers, and affiliates (including marketing platforms like Google, Twitter, Facebook, Instagram, payment providers, logistics partners, cloud computing, risk control, customer service, and review/rating services)
Potential buyers in connection with mergers or acquisitions
Any other person with your consent
Aggregated or anonymized data in a de-identified format
We use Personal Information to provide targeted advertisements or marketing communications.
We use Google Analytics to understand customer behavior (Google Privacy, Opt-out)
We share information with advertising partners using cookies or similar technologies
Opt-out links:
Digital Advertising Alliance opt-out: http://optout.aboutads.info/
We use your Personal Information to provide services, including offering products for sale, processing payments, shipping and fulfillment, and keeping you updated on products, services, and offers.
Under GDPR (if you are in the EEA):
Your consent
Performance of contract
Compliance with legal obligations
Protection of vital interests
Public interest tasks
Legitimate interests (not overriding your rights)
We retain your Personal Information for our records unless and until you ask us to erase it.
We DO NOT engage in fully automated decision-making with legal/significant effects.
Shopify may use limited automated decision-making for fraud prevention (e.g., temporary denylist of IPs or credit cards).
If you are in the EEA, you have the right to:
Access your Personal Information
Port your data to a new service
Correct, update, or erase your Personal Information
Data is initially processed in Ireland, then may be transferred outside Europe (e.g., Canada, USA). (Shopify GDPR Whitepaper)
Cookies are small files stored on your device to improve experience, including:
Functional cookies
Performance cookies
Advertising cookies
Social media/content cookies
Examples of Shopify cookies:
_ab, _secure_session_id, cart, checkout_token, secure_customer_sig, _shopify_u, _tracking_consent, _shopify_s, _shopify_y, etc.
Session cookies last until you close your browser; persistent cookies last up to 2 years. You can manage cookies in your browser (All About Cookies).
We do not alter our data collection practices in response to “Do Not Track” signals.
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
For questions or complaints:
Email: hello@mcgrocer.com
Address: McGrocer Ltd
Unit C, Cinch Self Storage
Hubert Road
Brentwood
Essex
CM14 4JE
United Kingdom
If unsatisfied with our response, you can contact your local data protection authority (ICO).
Last updated: 25 February 2026