McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

New Listings

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Contrelle Activgard Size 3 Bladder Support (5 Pack)

Available From: Boots
£10.94

~~£0.00~~
£10.94

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Vicks VapoRub 100g: Cough, Cold & Flu Relief

Available From: Boots
£3.50

~~£0.00~~
£3.50

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Walkers Prawn Cocktail Crisps Multipack (6 Bags)

Available From: ASDA
£9.63

~~£0.00~~
£9.63

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Thatchers Cloudy Lemon Cider - 4x1.8L Cans - Gluten-Free

Available From: ASDA
Out of stock

~~£0.00~~
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Dettol Antiseptic Liquid 750ml - Kills Germs & Cleans Wounds

Available From: ASDA
£4.63

~~£0.00~~
£4.63

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Dirty Works Shower Puff: Exfoliating Body Wash Puff

Available From: Sainsburys
Out of stock

~~£0.00~~
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E45 Eczema Repair Cream 50g - Soothes Itchy Skin

Available From: Sainsburys
Out of stock

~~£0.00~~
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Ibuleve Max Strength 10% Pain Relief Gel - 50g

Available From: Sainsburys
Out of stock

~~£0.00~~
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Lift Lemon Flavoured Instant Tea - Reduced Sweetness - 165g

Available From: Sainsburys
Out of stock

~~£0.00~~
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Kenco Cappuccino Sachets - 8 Creamy Instant Coffees

Available From: Sainsburys
Out of stock

~~£0.00~~
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Napisan Powder 800g - Stain & Disinfectant - Laundry & Cleaning - Worldwide Delivery

Available From: Sainsburys
Out of stock

~~£0.00~~
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Bonne Maman Intense Raspberry Jam - 335g, 30% Less Sugar

Available From: Sainsburys
Out of stock

~~£0.00~~
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Sainsbury's Sour Cream & Chive Potato Snacks - 150g Bag

Available From: Sainsburys
Out of stock

~~£0.00~~
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Sainsbury's Fizzy Fangs Fruit Gums - 75g

Available From: Sainsburys
£2.50

~~£0.00~~
£2.50

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Sainsbury's Rhubarb & Custard Sweets - 200g Bag

Available From: Sainsburys
Out of stock

~~£0.00~~
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McVitie's Rich Tea Biscuits - 300g Crisp Pack

Available From: Sainsburys

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Contrelle Activgard Size 3 Bladder Support (5 Pack)

Vicks VapoRub 100g: Cough, Cold & Flu Relief

Walkers Prawn Cocktail Crisps Multipack (6 Bags)

Thatchers Cloudy Lemon Cider - 4x1.8L Cans - Gluten-Free

Dettol Antiseptic Liquid 750ml - Kills Germs & Cleans Wounds

Dirty Works Shower Puff: Exfoliating Body Wash Puff

E45 Eczema Repair Cream 50g - Soothes Itchy Skin

Ibuleve Max Strength 10% Pain Relief Gel - 50g

Lift Lemon Flavoured Instant Tea - Reduced Sweetness - 165g

Kenco Cappuccino Sachets - 8 Creamy Instant Coffees

Napisan Powder 800g - Stain & Disinfectant - Laundry & Cleaning - Worldwide Delivery

Bonne Maman Intense Raspberry Jam - 335g, 30% Less Sugar

Sainsbury's Sour Cream & Chive Potato Snacks - 150g Bag

Sainsbury's Fizzy Fangs Fruit Gums - 75g

Sainsbury's Rhubarb & Custard Sweets - 200g Bag

McVitie's Rich Tea Biscuits - 300g Crisp Pack

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