McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Discover British Delights: Your Guide to Food, Beauty & Home

Nov 27, 2024

How To Use Guinness Nitrosurge Stout Beer Cans with Nitrosurge Device For Creamy Frothy Guinness

How To Use Guinness Draught Nitrosurge Stout Beer Cans with Nitrosurge Device For Creamy Frothy Guinness is a delightful experience that beer enthusiasts can now...

Nov 27, 2024

6 Lunch Recipe Ideas for Busy Days Featuring The Delicious John West Range

In today's fast-paced world, finding the time to prepare a delicious and nutritious lunch can be quite a challenge. However, with John West's range of...

Nov 27, 2024

Impulse Very Pink Body Spray and Impulse Shimmer & Impulse Glow Mist Beauty Bag - The Perfect Gift Idea for Teen Girls

When it comes to finding the perfect gift for a teen girl, the Impulse Very Pink Body Spray and the Impulse Shimmer & Glow Mist...

Nov 27, 2024

Top 10 Roll-On Deodorants for Sensitive Skin in the UK - Men's Edition

When it comes to personal care, especially in the UK, finding the right roll-on deodorant for sensitive skin can be challenging. The market offers a...

Nov 27, 2024

How To Cook Batchelors Super Noodles With Sweet Chilli Chicken Chunks - A Perfect Recipe For Winter Days

As the chill of winter sets in, there's nothing like a warm and comforting meal to keep the cold at bay. Batchelors Super Noodles With Sweet...

Nov 27, 2024

Explore Top 6 Little Freddie Products and Why They're Ideal For Your Baby's Tummy

When it comes to nourishing your baby's tummy, choosing the right baby food is crucial. Little Freddie, a trusted brand in the realm of baby...

Nov 27, 2024

How To Make a Perfect Subway Sandwich Using Ponti Fine Herbs Artichokes

Creating a perfect Subway sandwich is an art form, enhanced significantly by the inclusion of Ponti Fine Herbs Artichokes. These artichokes add a unique Mediterranean...

Nov 24, 2024

Explore 5 Top Picks from Cartwright & Butler's Luxurious Biscuit Range

Winter is a time for cozy moments, warm beverages, and delightful treats. Among these indulgences, Cartwright & Butler's luxurious biscuit range stands out with its...