McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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International Shipping Information

We proudly ship to 150+ countries worldwide.
Import regulations for certain food, baby, or personal care products may vary by country.
Please ensure that the items in your order are permitted for personal import into your destination country before placing your order.

Import Requirements
Orders are shipped internationally from the United Kingdom, and import requirements vary by destination.

By placing an order, you confirm that:
• The items in your order are permitted for import into your country
• You will comply with any applicable local laws and regulations
• You are the Importer of Record, meaning you are responsible for ensuring that your order complies with all local import rules and requirements.

Duties & Taxes
International shipments may be subject to:
• Import duties
• Local taxes (VAT/GST)
• Customs clearance or processing fees

These charges are determined by local authorities and are not included in your order total. Payment may be required before delivery.

Customs Inspections
International shipments may be inspected by customs authorities.
Customs procedures and clearance decisions are outside McGrocer's control and may occasionally result in delivery delays.

Refused Shipments
If a shipment is refused by customs authorities, returned due to import restrictions, or not accepted by the recipient:
• Shipping and courier charges are non-refundable
• Return shipping and handling fees may apply
• Shipments destroyed or confiscated by authorities may not be eligible for refund

Product Categories
Certain products may have additional requirements depending on the destination country.

Alcohol
Age verification may be required.

Dangerous Goods
Some items require specialised courier documentation and handling (£87 courier handling fee may apply).

Electrical Items
Supplied in UK specification (220–240V) with UK plugs.

Shelf-Stable Products
McGrocer ships ambient (shelf-stable) goods only.
We do not ship refrigerated or frozen products.
Transit conditions may affect temperature-sensitive items.

Order Processing
Orders typically begin processing shortly after checkout.
Once product sourcing has begun, orders cannot be modified or cancelled.

Full details are available here:

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