McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Effective Hay Fever Treatments

Author:Carolina Gomes

With the warmer months fast approaching, it can be easy to get swept up in the excitement. Planning barbeques, the weather getting warmer, and the flowers are beginning to bloom. But with the arrival of summer, also comes the arrival of the dreaded hay fever season.

What is hay fever? Hay fever is an allergic reaction to pollen that causes the immune system to react to something that isnt harmful. The symptoms of hay fever are cased when the body releases too much histamine, causing the lungs, throat, nose and skin to inflame. In this blog article, we will discuss the range of hay fever treatments.

Tablets

Hay fever tablets, otherwise known as antihistamines, are divided into two categories: drowsy and non-drowsy.

Hay fever tablets work by blocking the chemical reaction known as histamine. Histamines are released once a foreign body is detected by the immune system to help fight off infections.

The hay fever symptoms that you get are caused by an allergic reaction, causing the immune system to react to something that isnt harmful- like pollen. The body releases too much histamine, causing the lungs, throat, nose and skin to inflame, thus resulting in hay fever symptoms.

Due to the blocking of the histamine reaction, tablets are the most effective way to treat the harsher symptoms such as itchy skin, runny nose, scratchy throat and watery eyes.

Nasal spray

Nasal sprays are a great way to localise treatments for those with milder symptoms. They work by delivering a small dose of the medication to the lining of the nose, thus reducing inflammation.

Similar to tablets, some nasal sprays can cause drowsiness. However, nasal sprays can relieve symptoms quicker, due to the more direct application to the affected area.