McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

How Wholesalers Can Thrive in eCommerce

In the past, wholesalers were traditionally found in warehouses of all shapes and sizes, and the customers were small to medium-sized retailers who would break down their bulk-sized purchases to sell to the consumer. However, things have changed for the wholesaler, and the marketplace is no longer restricted to the local area. With a good online presence, e-commerce is the way forward for the wholesaler.

In order for the wholesaler to make eCommerce work for them, they need to follow these basic steps;

Good customer interaction
Make the website mobile-friendly
Sell direct to the consumer
Keep overheads to a minimum
Create a buzz through social media

New businesses will already know that it is a digital world; for older, more established businesses, moving forward is going to be a matter of taking small steps and testing the water to see what works and what does not work.
Luckily for these businesses, there are online marketplaces to take the strain of creating a digital presence from scratch; some, like McGrocer https://mcgrocer.com/, even offer their services for free with these great features; https://mcgrocer.com/pages/seller-memberships

Storefront
15 Listing items
Buyer - Seller Messaging
Shipping Label (Buy it Now)
50/month Respond to Offers
10% on total sales price Referral Fees
(excluding payment processing fee)
Free Monthly subscription

With an offer like this, there is literally nothing to lose, but there is so much to gain. Just imagine the possibilities for your business, its a whole new world out there and this is your chance to get out there and grab your share.