McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

The importance of SPF

Author: Carolina Gomes

SPF or Sunscreen has become an increasingly popular topic of discussion in recent years among skin care enthusiasts, and rightly so. The use of sunscreen in a skin care regime is essential, not only for protecting our skin, but also maintaining the skins youthful appearance.

SPF vs UV

The sun emits UV rays that can be harmful to the skin. Prolonged exposure can cause a range of skin problems, including sunburn, premature ageing, sun damage and increased risks of skin cancer. SPF is a measure of how much protection a product has against UVB rays (these are the types of UV rays that cause sun damage and skin cancer).

Using sunscreen is essential to protect your skin from these harmful rays. It is especially important to use when you are going to be outside for an extended period of time (i.e. work, exercise, or leisure activities). The higher the SPF number, the more protection it offers. The American Academy of Dermatology recommends using a sunscreen with an SPF of 30 or higher.

How SPF works

SPF works by creating a barrier between the skin and the sun's rays. When sunscreen is applied, the SPF absorbs the UVB rays, preventing them from penetrating into the skin. As a result, this reduces the amount of UV radiation that reaches the skin.

There are two types of sunscreens available: chemical and physical. Chemical sunscreens work by absorbing the UV rays, while physical sunscreens create a physical barrier between the skin and the sun's rays.

Sunscreen can come in different formulations: creams, gels or sprays. Creams and gels are ideal for full body coverage as they are easier to apply to larger surface areas. Sprays are a great way to re-apply your SPF onto the body and face (particularly if you are using make-up) as it is released in a fine mist. Sprays are ideal for applying on young children, as they are faster to apply than a cream or gel and dont require them to stand still for too long.

Other ways to protect yourself

In addition to using sunscreen, there are other steps you can take to protect your skin from the sun. Wearing protective clothing, like long-sleeved shirts and hats, are ideal when you are spending extended periods of time outdoors. Avoiding peak sun hours (which are between 10 am and 4 pm) can also help reduce your exposure. If, however, it can not be avoided, seeking shade is another alternative.

Make sure that you and your family are protected this summer by browsing our range of sun protection here.