McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Your Go To Items For The Winter Weather

When someone mentions Winter Weather, what comes to mind? Hefty, scratchy wool clothing? Cracked heels and chapped lips? Winter is undoubtedly all these things, but did you also know that it is also the best season for boosting immunity? Currently, people are more ravenous. Amazingly, the bodys system functions better, and food is more easily absorbed in the cold. This helps the body receive more nutrition.

There are certain food items that are simply more effective than others in boosting immunity. Here is a list of the top 10 winter foods to help keep you healthy all season long:

Chicken soup this classic dish is not only delicious, but it is also packed with nutrients that are great for fighting off infection. Chicken soup contains protein, which helps repair tissue, and also has anti-inflammatory properties.
Citrus fruits these are a great source of Vitamin C, which is essential for a strong immune system.
Garlic this pungent ingredient has antiviral and antibacterial properties, making it excellent for warding off sickness.
Green Tea full of antioxidants, green tea can help to protect the body against cell damage.
Honey honey has been used for centuries as a natural remedy for coughs and sore throats. It is also a great source of energy.
Oats oats are a great source of fiber, which helps to keep the digestive system functioning properly. They are also a good source of beta-glucan, a type of carbohydrate that has been shown to boost immunity.
Salmon this fatty fish is a great source of omega-3 fatty acids, which have anti-inflammatory properties.
Spinach spinach is packed with vitamins and minerals, including iron, which is essential for a healthy immune system.
Sweet potatoes sweet potatoes are a good source of beta-carotene, which the body converts into Vitamin A. This vitamin is important for a healthy immune system.
Yogurt yogurt contains live and active cultures, which are beneficial for gut health. Gut health is important for a strong immune system.